General Terms and Conditions
for the Hotel Accommodation Contract
1.) Scope of Application
1.1 These General Terms and Conditions apply to contracts for the provision of hotel rooms for accommodation purposes against payment, as well as all related services and deliveries provided to the customer. The Sander Hotel is operated by Sander Catering GmbH.
1.2 The subletting or re-letting of the assigned rooms as well as their use for purposes other than accommodation require the prior written consent of the hotel.
1.3 The customer's General Terms and Conditions shall not apply, even if the hotel does not expressly object to their validity. Any confirmations by the customer referring to their own terms and conditions are hereby objected to.
2.) Conclusion of Contract
2.1 The contract is concluded upon acceptance of the customer's booking request by the hotel. The hotel is entitled to accept the booking request within a period of 14 days by written declaration.
2.2 All information provided by the customer at the time of booking is binding. In particular, the customer must provide their full contact details.
3.) Services, Prices, Payment
3.1 The hotel is obliged to provide the rooms booked by the customer and to render the agreed services.
3.2 The customer is obliged to pay the hotel's agreed or applicable prices for the use of the rooms and any additional services availed of. This also applies to services ordered directly by the customer or through the hotel that are rendered by third parties.
3.3 The agreed prices include statutory VAT applicable at the time of conclusion of the contract.
3.4 Hotel invoices are payable within 10 days of receipt without deduction, unless a different due date is stated on the invoice. In the event of default in payment, the hotel is entitled to charge statutory default interest.
3.5 The hotel is entitled to request an appropriate advance payment or security deposit upon conclusion of the contract. The amount of the advance payment and the payment terms may be agreed in the contract.
3.6 In justified cases, in particular in the event of the customer's payment arrears, the hotel is entitled to demand an advance payment or security deposit even after the conclusion of the contract and up to the start of the stay, and to make the agreement to cancel the contract conditional upon the provision of such security.
3.7 The hotel is further entitled to request an appropriate advance payment or security deposit from the customer at the beginning of and during the stay.
4.) Cancellation by the Customer (Withdrawal, Cancellation)
4.1 Cancellation of the contract concluded with the hotel by the customer is only possible if a right of withdrawal has been expressly agreed in the contract, a statutory right of withdrawal exists, or the hotel expressly agrees to the cancellation.
4.2 If a deadline for free cancellation has been agreed between the hotel and the customer, the customer may withdraw from the contract until that deadline without being obliged to pay cancellation fees.
4.3 If no right of withdrawal has been agreed or has already lapsed, no statutory right of withdrawal or termination exists, and the hotel does not agree to the cancellation, the hotel retains the right to the agreed remuneration. However, the hotel must credit any benefit it obtains from alternative use of the rooms, including saved expenses. The customer is permitted to demonstrate that no damage or significantly less damage was incurred.
5.) Cancellation by the Hotel
5.1 If it has been agreed that the customer may cancel the contract free of charge up to a specific point in time, the hotel is likewise entitled to cancel the contract during this period if another customer is interested in the booked period.
5.2 If an advance payment or security deposit agreed or requested pursuant to clause 3.6 and/or clause 3.7 is not made, the hotel is entitled to cancel the contract after setting a reasonable grace period.
5.3 Furthermore, the hotel is entitled to cancel the contract for good cause with extraordinary notice, in particular if:
- Force majeure or other circumstances beyond the hotel's control make performance of the contract impossible;
- Rooms or premises were booked using misleading or false information (e.g. regarding identity, creditworthiness, or purpose of stay) or by withholding material facts;
- The hotel has reasonable grounds to believe that the use of the services may jeopardise the smooth operation, safety, or public reputation of the hotel;
- The purpose of the stay is unlawful;
- The customer is in breach of these General Terms and Conditions.
5.4 Justified cancellation by the hotel does not give rise to any claim for damages by the customer.
6.) Room Occupancy, Check-in and Check-out
6.1 The customer has no right to specific rooms unless this has been expressly agreed.
6.2 Booked rooms are available to the customer from 15:00 on the agreed day of arrival. The customer has no right to earlier check-in.
6.3 On the agreed day of departure, rooms must be vacated and made available to the hotel by 11:00 at the latest. In the event of late check-out, the hotel may charge 50% of the full room rate (list price) for the period exceeding this time until 18:00, and 90% from 18:00 onwards. The customer is permitted to demonstrate that no damage or significantly less damage was incurred.
Liability of the Hotel
7.1 The hotel is liable for the proper fulfilment of its contractual obligations in accordance with statutory provisions.
7.2 The hotel's liability for ordinary negligence is limited to the typically foreseeable, contract-typical damage, unless damages arising from injury to life, body, or health are involved, or a breach of material contractual obligations (cardinal obligations) is concerned. Material contractual obligations are those whose fulfilment makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely.
7.3 In the event of a breach of material contractual obligations, liability for ordinary negligence is likewise limited to the typically foreseeable, contract-typical damage.
7.4 The above limitations of liability do not apply in cases of intentional misconduct or gross negligence by the hotel, its legal representatives, or vicarious agents.
7.5 Should disruptions or deficiencies in the hotel's services occur, the hotel will endeavour to rectify them upon knowledge thereof or upon prompt notification by the customer. The customer is obliged to take reasonable steps to remedy the disruption and to minimise any potential damage.
7.6 The hotel's liability for property brought in by guests is governed by the statutory provisions of §§ 701 et seq. of the German Civil Code (BGB).
8.) Final Provisions
8.1 Amendments and additions to the contract and to these General Terms and Conditions must be made in text form. No verbal collateral agreements exist.
8.2 The place of performance and jurisdiction is, to the extent permitted by law, the registered seat of the hotel.
8.3 The law of the Federal Republic of Germany applies.
8.4 Should individual provisions of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that most closely corresponds to the economic purpose of the invalid one.
(as of May 2026)